Returns & Exchanges

It's okay to change your mind and we will try to always be as accommodating and as helpful as we can!  Please phone us or email us if you have any queries.

You may return your Twill & Tee order for an exchange, refund or credit voucher within 14 days of purchase, for any reason.  Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or credit voucher. 

Please email us at info@twillandtee.com.au so as we know to look out for your package.  We will be in touch once your return is received and inspected.  Please include your order number and details of how you would like to proceed.   

Returned items must be unworn, unused, unwashed with all original tags attached.  We do not offer refunds for sale or discounted items (such as "Multi Buy" codes), unless deemed faulty.  You are welcome to return and exchange sale or discounted items for a credit voucher.  Only regular priced items may be refunded.

We take pride in the quality of our work, which means that all Twill & Tee items are quality controlled and checked for any faults before they are dispatched to customers.  Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.  Please note that items that are damaged due to incorrect garment care are not considered to be faulty.  Any returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

Refunds 

We will notify you of the approval or rejection of your refund.  If you are approved your refund will be credited to the original credit card or Paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.  This can vary between card issuers and unfortunately we are unable to influence this.

If you have used a gift voucher, you will receive a credit voucher for the value of your return valid for 12 months and redeemable online at Twill & Tee.  

AfterPay purchases are not eligible for a refund.

Shipping

To return your product, you should mail your product to:

Twill and Tee, P.O. Box 3282, St Pauls NSW 2031 Australia
You will be responsible for paying for your own shipping costs for returning your item to Twill and Tee. These shipping costs are non-refundable.  If you receive a exchange, we will cover the cost of return shipping your new item to you.  Shipping times may vary depending on where you live.  


If you are shipping an item we recommend you consider using a track able shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.


Size Guide

FIND YOUR SIZE BASED ON BODY MEASUREMENTS

 

 

BUST

WAIST

HIP

XXS

74cm-78cm

56cm-60cm

82cm-86cm

XS

79cm-83cm

61cm-65cm

87cm-91cm

S

84-88cm

66cm-70cm

92cm-96cm

M

89cm-93cm

71cm-75cm

97cm-101cm

L

94cm-98cm

76cm-80cm

102cm-106cm

XL

99cm-103cm

81cm-85cm

107cm-111cm

Please use this as a guide to help choose your correct size.  If you need help please contact us at  info@twillandtee.com.au 

INTERNATIONAL SIZE CHART

AUST / UK / NZ

US

EUROPE

XXS

6

2

34

XS

8

4

36

S

10

6

38

M

12

8

40

L

14

10

42

XL

16

12

44

 

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