Returns & Exchanges

We offer easy returns and exchanges within Australia and are happy to help you find your perfect fit.  If something is not quite right, please contact TWILL & TEE within 14 days of receiving your order to initiate a return. Returns and exchanges only apply for unworn and unwashed merchandise. 

Please email us at info@twillandtee.com.au so as we know to look out for your package.  We will be in touch once your return is received and inspected.  Please include your order number and details of how you would like to proceed. 

Returned items must be unworn, unused, unwashed with all original tags attached.  We do not offer refunds for sale or discounted items (such as "Multi Buy" codes), unless deemed faulty.  You are welcome to return and exchange sale or discounted items for a credit voucher.  Only regular priced items may be refunded.

We take pride in the quality of our work, which means that all TWILL & TEE items are quality controlled and checked for any faults before they are dispatched to customers.  Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.  Please note that items that are damaged due to incorrect garment care are not considered to be faulty.  Any returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

Refunds 

We will notify you of the approval or rejection of your refund.  If you are approved your refund will be credited to the original credit card or Paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time.  This can vary between card issuers and unfortunately we are unable to influence this.  

If you have used a gift card, you will receive a credit voucher for the value of your return valid for 12 months and redeemable online at Twill & Tee.  

AfterPay purchases are not eligible for a refund.  

International orders are not eligible for free return shipping and must cover the cost of returning items to TWILL & TEE.

Shipping

To return your product, you should mail your product to:

TWILL & TEE, P.O.Box 3282,St Pauls NSW 2031 Australia


If you are shipping an item we recommend you consider using a track able shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

TWILL & TEE will cover the cost of return shipping your new item to you within Australia.  

Size Guide

FIND YOUR SIZE BASED ON BODY MEASUREMENTS

 

 

BUST

WAIST

HIP

XXS

74cm-78cm

56cm-60cm

82cm-86cm

XS

79cm-83cm

61cm-65cm

87cm-91cm

S

84-88cm

66cm-70cm

92cm-96cm

M

89cm-93cm

71cm-75cm

97cm-101cm

L

94cm-98cm

76cm-80cm

102cm-106cm

XL

99cm-103cm

81cm-85cm

107cm-111cm


ALTERNATE SIZE GUIDE

SIZE  STANDARD SIZE GUIDE  FIT 
ONE SIZE  8-16 Loose oversized fit.
S/M  6 - 12 Relaxed fit.
M/L 12 - 16 Relaxed fit.

 

Please use this as a guide to help choose your correct size.  If you need help please contact us at  info@twillandtee.com.au 

INTERNATIONAL SIZE CHART

AUST / UK / NZ

US

EUROPE

XXS

6

2

34

XS

8

4

36

S

10

6

38

M

12

8

40

L

14

10

42

XL

16

12

44

 

Be notified about new arrivals, special offers and to receive $20 off your first TWILL & TEE purchase.