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GARMENT CARE

GARMENT CARE 

Silk
We recommend cold hand washing or if machine washing using a specific gentle cycle. Always use a delicate detergent specifically designed for wools, silks and other fine natural fibres. 

Silk is protein-based (made from the cocoon of a silk worm), regularly washing it with an ordinary enzyme detergent will break down its fibres and damage the integrity of the fabric.

Protect your silk items when machine washing by using a delicates wash bag. 

Do not tumble dry. Silk is a delicate, natural fabric which will be irreparably damaged if placed in a dryer. For best results, line dry your silks in the shade, as exposure to the sun can fade and damage the fabric. Use a warm iron. Dry clean if desired.

Silk will naturally wrinkle, however by wearing it the oils from your body will help soften it up after a wash. 

Wool
We recommend cold hand washing or if machine washing using a specific gentle cycle. Always use a delicate detergent specifically designed for wools, silks and other fine natural fibres. 

Do not tumble dry. Wool is a delicate, natural fabric which will be irreparably damaged if placed in a dryer. For best results, lay wool items flat in the shade, as exposure to the sun can fade and damage the fabric. Use a warm iron. Dry clean if desired.

Linen
We recommend cold hand washing or a gentle machine wash using a natural detergent for a longer lasting garment. Hang to dry in the shade and use a warm iron. Linen garments are able to be dry cleaned if preferred.   

Organic Cotton
We recommend cold hand washing or a gentle machine wash using a natural detergent for a longer lasting garment. Hang to dry in the shade and use a warm iron. Cotton garments are able to be dry cleaned if preferred.   
Low tumble dry and iron on the reverse side of any prints.    

FREE SHIPPING

 AUSTRALIA   

Twill & Tee uses Australia Post to deliver orders. We offer FREE standard shipping for all orders $100 and over within Australia. All orders for READY TO SHIP items placed before 11am (aest) will be shipped that business day.  

MADE TO ORDER - In order to follow a "slow fashion model" and reduce fabric wastage, some of our pieces are sold on a made to order basis allowing for customisations. Please allow 3 weeks for delivery for garments listed as made to order. You will receive a confirmation email once your order has been shipped.

FREE STANDARD SHIPPING FOR ORDERS OVER $100 

Standard Shipping -  $10

Express Shipping - $13 within Australia.  

INTERNATIONAL

New Zealand – Standard Shipping - $ 10

All other destinations – Standard Shipping - $ 20

FREE DELIVERY WORLDWIDE FOR ALL ORDERS OVER $200

Email us at info@twillandtee.com.au if you would like to upgrade to Express Post as prices vary for International deliveries.  

  •  Delivery times may vary due to factors out of our control, if you don’t receive your package in a reasonable time frame, please contact us at info@twillandtee.com.au

  • All prices are shown in Australian dollars, unless you have selected an alternative currency. You will be charged in Australian dollars.

  • Please be aware that you may be charged for handling fees, duties and taxes as your order passes through customs.

  • Delivery times are estimates and not guaranteed time frames.  Please understand that we are a small business and we do our best.

  • All deliveries are estimates and Twill & Tee won't be held responsible for customs hold ups that may occur.

ECO FRIENDLY PACKAGING

To keep packaging down and reduce waste, we use just the amount necessary and no more to make sure your items arrive in great condition. We use recycled and biodegradable materials wherever possible. 

That means – no nasty plastic t-shirt bags!  We wrap our garments in recycled, unbleached tissue paper to keep them looking great during delivery. 

Your garments will arrive in a post pack that is either photo-degradable, home compostable or a post box made from recycled and biodegradable products. 

Our swing tags and stationary are made from recycled cardboard stock and FSC certified paper.  

We are not perfect but we try to find the most eco friendly solutions for our business.